Return & Replacement Policy

Effective Date: August 19, 2026

At Ellovisha, we carefully inspect our products before dispatch to ensure that you receive the product in proper condition.

1. Return/Replacement Period

If you receive a product with a major manufacturing or product defect, you must contact Ellovisha within 7 days of receiving the order.

Requests made after 7 days will not be accepted.

2. Eligible Replacement

A replacement may be provided only when the product has a major defect or a significant issue attributable to the product.

After receiving the returned product, Ellovisha will inspect it. If the reported defect is confirmed, the product may be replaced with the same product, subject to availability.

3. Minor Issues

Minor variations in:

• Colour

• Texture

• Print

• Fabric appearance

• Finishing

• Product appearance due to photography or screen settings

will not generally be considered a major defect and will not qualify for replacement.

4. Customer Responsibility

The product must be returned in its original condition with its original packaging, tags, labels, and other included items, wherever applicable.

Products that have been used, washed, damaged, altered, or returned without the required packaging may not be eligible for replacement.

5. Return Shipping Charges

Return/courier charges will be borne by the customer.

The customer is responsible for arranging and paying the applicable courier charges for sending the product back to Ellovisha.

6. No Cash/Payment Refund

Ellovisha follows a replacement-only policy for eligible product issues.

No cash refund, bank refund, UPI refund, or payment reversal will be provided for returned products.

Where a valid major defect is confirmed, the eligible product will be replaced with the same product, subject to availability.

7. Return Approval

Customers must contact Ellovisha before sending any product back. Unauthorized returns may not be accepted.

Ellovisha reserves the right to reject a return or replacement request if the reported issue does not meet the eligibility conditions mentioned in this policy.

8. Contact Us

For return or replacement requests, please contact Ellovisha using the contact details available on our website.